Privacy Policy

Diamond Home Support (“we”) are committed to respecting your privacy. The purpose of this policy is to tell you why we collect personal data from you and how it is processed. This policy explains how we collect, use and protect your personal data when you use our website or services.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 the Data Controller is Diamond Home Support. Our Head Office address is: Suite 118, St George’s Business Park, Castle Road, Sittingbourne ME10 3TB.

Information we collect

We may collect information from you with regard to:

  • Client enquiries
  • Client agreements
  • Sub-contractor and partner applications
  • Sub-contractor and partner references
  • Sub-contractor and partner agreements
  • Franchise enquiries

This is done through forms on our website, via hard copy documents, by email and telephone. Please note sometimes calls may be recorded.

We may also collect information from you when you visit our website. This includes: your IP (Internet Protocol) address, browser type, browser version, plug-ins, operating system, geographical location, and time zone. We may also collect information on how you interact with our site. For example: the pages you visit, where you have come from, the length of time you stayed on each page and page load times.

Cookies

Our website uses cookies to improve your experience while visiting the site. We use a cookie control system that allows you, on your first visit to the website, to allow or disallow the use of cookies on your computer / device. You can also delete cookies in your browser.

Cookies are small files saved to your computer that track, save and store information about your interactions and usage of the website. This allows our website, through its server to provide you with a tailored experience.

We use tracking software to monitor visitors to better understand how they use our website. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website. You can read Google’s privacy policy here for further information (https://policies.google.com/privacy).

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.

You can control or disable cookies through your browser settings, although doing so may affect the functionality of some parts of our website.

Why we collect your data and how we use it

We use data collected from you to carry out our obligations under any contract entered into between you and us. We may also use data we have collected from you (where appropriate and with your consent) to provide you with information about our services that you have enquired about, or that are similar to what you have enquired about.

We may use personal data to help us deliver relevant advertising, improve our marketing activities, measure advertising effectiveness, and work with trusted advertising and marketing partners to reach people who may be interested in our services.

The legal bases for processing your personal data under Article 6 UK GDPR may include:

  • Consent
  • Contract
  • Legitimate interests, including marketing, advertising, service improvement and fraud prevention, where those interests are not overridden by your rights and freedoms

Who we give your data to

Your data is provided to third party franchisees of the franchise network Diamond Home Support in order to use the information provided to deliver the services requested by you. They will also pass your details to relevant sub-contractors and business partners in order to provide you with the services you have requested. If you have applied to work in partnership with us we will also pass your details to referees nominated by you to obtain relevant references.

We may also share limited personal data with trusted third-party service providers and marketing partners who assist us with advertising, analytics, marketing activities and measuring the effectiveness of our campaigns.

How we store your data

We are careful to ensure your personal data is kept secure. Data is stored on secure servers that we use or on secure servers that our franchisees use. We maintain appropriate anti-virus and firewall software to reduce the risk of unauthorised access. Where data is stored in hard copy format we ensure this information is kept locked away safely.

Your rights

Under UK GDPR you have a right to request access to the data we hold on you. You also have the right to: be informed; update/rectify; erase; object; transfer; withdraw consent; or, stop us from processing your personal data. You also have the right to object to the processing of your personal data for direct marketing purposes. 

To exercise your rights in any of these respects, please contact us using the contact details at the bottom of this policy.

You can find out more about your rights from the Information Commission’s Office (ICO). They are the Supervising Authority for Data Protection in the UK. You can find out more information here: https://ico.org.uk

You can complain to us about the use of your data via the contact details below. You can also complain to the ICO via their website above.

Accessing your data

You have the right to access the data we hold about you. To do this please contact us via the contact details at the end of this policy.

How long do we keep your data for?

We keep your data only for as long as is required to fulfil the purpose for which it was collected. This includes for the purposes of satisfying legal and accounting requirements. If we provide any paid services to you then we are required under UK tax law to keep information for a minimum of 6 years. Any information we collect from you with regards to marketing purposes will be kept until you notify us that you no longer wish to receive this information.

Changes to this policy

Any changes we make to this policy will be posted on this page. Please check back for updates.

Contact details

Diamond Home Support, Suite 118, St George’s Business Park, Castle Road, Sittingbourne ME10 3TB

Or online using the form here.

This policy was last updated in April 2026